The Joseph M. Juran Center for Leadership in Quality is concerned with product quality, service quality and process quality. Product or service quality refers to the value or benefit derived by the customer from products or services. Process quality refers to organizational routines that are developed to consistently deliver quality products or services now and in the future. Enterprises that exemplify leadership in quality not only deliver quality products and services, but also effectively redefine quality for their entire industry and for other organizations that share their mission.

Quality Principles

Dr. Juran’s Distinct Contribution

Quality Links

A Century of Quality