American Productivity and Quality Center
Information regarding customer service and satisfaction, including articles and benchmarking case studies.
American Society for Quality
History of ASQ, glossary of terms search engine, government quality publications, courses, and public sector network.
Consumer Product Safety Commission
Shows CPSC’s approach to "smart government," including efficient use of resources and the building of successful partnerships.
Department of Defense - Quality Management Program
Good educational resource. Detailed exercises, including basic quality tools, available in Adobe Acrobat (pdf) format through their "Library" page. Some include student handouts, instructor slides, and case study links. Also contains a number of resources about quality managment, process improvement, strategic planning, etc.
The Drucker Foundation for Nonprofit Management
Resources, publications, and conferences.
Goal QPC
Products (books, tools) related to quality, divided into major sections, such as "teamwork," "process management," "planning," etc. Contains information about back issues of The Journal of Innovative Management.
Juran Library Collection
A list of 121 books from the personal library of Dr. Joseph M. Juran, which he donated to the University of Minnesota Libraries.
National Institute of Standards and Technology – Malcolm Baldrige National Quality Award
Lists current Baldrige criteria, history of the award, etc.
Pegasus Communications
Information about systems thinking and organizational learning, some articles by Peter Senge, and the "Systems Thinker" newsletter.
Productivity, Inc. & Quality Resources
Books and training materials used by quality professionals, managers, human resource professionals, and team leaders who are integrating quality practices into many different kinds of organizations, and training others to do the same.
University of Minnesota Libraries--Quality Resources
Selected resources on quality management from the University of Minnesota libraries. | 
