Find out how you can increase customer satisfaction and profits while you reduce waste, cycle time, inventory, and cost. Learn to apply Lean, Six Sigma, Kaizen Blitzes, benchmarking, change leadership, and other powerful approaches that can immediately improve operations for manufacturing, service, or any other business.
Not currently being offered.
Achieving measurable breakthroughs in operational performance is accomplished by delivering superior products and processes in the eyes of your external and internal customers at the lowest possible cost. In this three-day program, you will develop in-depth, hands-on knowledge of improvement methodologies, know when and how to use each method, and how to combine them into a systematic approach to take your operation to the next level, and the level after that. The instructor will use examples from numerous major industries in the manufacturing, service, software, and other sectors.
You will learn to employ innovative techniques in operations planning: Lean, Six Sigma, Kaizen Blitzes, activity based costing, benchmarking, supply chain cost reduction, self-managed teaming, change leadership, and other powerful approaches to become a high performance organization. Using the right combination of approaches will enable your organization to dramatically increase customer satisfaction and profits—while simultaneously reducing waste, cycle time, inventories, and costs. Bring with you to class data on a major "broken process" within your company (with which you are familiar) and work on it right there. Many participants will leave with a breakthrough solution.
This program is designed for mid-level to senior executives working in the operations function. Appropriate titles include General Manager, COO, and VP of Operations. In addition, department heads, project/team leaders, directors, quality control staff, process improvement teams, production and plant managers, and business analysts will find this program both relevant to their careers and to their companies’ strategic objectives. Be prepared to work hard and have fun.
Examples of past participant titles include:
Carlson School of Management
University of Minnesota
321 19th Ave. S.
Minneapolis, MN 55455-0438
Prepare to work hard and have fun! This workshop is ideal for both teams and individuals:
"This was one of the best training seminars I have attended. The topics and instructor kept me interested and involved.The tools that I can take back and implement will be very helpful to my work area. It is amazing how many other companies are experiencing the same type of problems as my company. Class participation and interaction and use of their examples was great."
"The program opened my eyes to the natural process of work management evolution. This change within organizations must be understood to appreciate how you will move your organization to the goals that are desired."
Gold'n Plump Poultry
"The thing I liked about the program was it gave us actual tools that can be used in the real world. The class was open, and people in the class gave a lot of good ideas that they are doing. I would strongly suggest this program to operational people. Even managers in other divisions, like sales, could get ideas from this class."
National Soybean Distribution
Download Program Details (pdf)
"This course provided me with new tools to use to break down an overwhelming problem into smaller pieces and an identification of what pieces to focus on to obtain breakthrough improvements for my organization."
– Christine Hulse
BAE Systems-Armament Systems
"Operational Excellence is a class that applies well to any industry. The instructor was an excellent speaker with very practical tips for making this happen at your job site. I am thrilled with the number of tools I received in three days!"
– Denise Juday Barnett
St. Therese Homes, Inc.
"My experience in the Operational Excellence class made me vastly aware of things in my business that I can effectively change immediately. It was very eye-opening and refreshing."
– Mark Fetcenko
Vice President, Installations & Project Management
Lodgenet Interactive Corp.
Business Development Manager