Carlson School of Management

Arthur Hill

Hill,Arthur V

Associate Dean, John & Nancy Lindahl Professorship for Excellence in Business Education
Supply Chain Operations
3-229 CarlSMgmt

Professor Arthur V. Hill is the Associate Dean for MBA Programs and the John and Nancy Lindahl Professor for Excellence in Business Education in the Supply Chain and Operations Department in the Curtis L. Carlson School of Management at the University of Minnesota.  He attended the United States Military Academy at West Point for two years and earned a B.A. in Mathematics from Indiana University, an MS in Industrial Administration from the Krannert Graduate School of Management at Purdue University, and a Ph.D. in Management also from Krannert. 

Art has been recognized as an outstanding instructor in the Carlson School of Management in several national publications including Business Week.  In 1999, the Carlson School of Management nominated him for the All-University Teaching Award for Graduate and Professional Education and he won the Golden Globe Teaching Award in 2002.

He has extensive international experience on four continents, including helping found the Soviet-American Management Institute in Moscow (1989), teaching in executive programs at the University of Witwatersrand in South Africa (1990, 1991) and at IMD in Switzerland (1994-1995), and holding the position of Distinguished Visiting Professor at the National University of Singapore (1999).

Professor Hill has provided operations management consulting for many manufacturing, distribution, healthcare, banking, service, and government organizations including 3M, Best Buy, Cargill, Carlson, Ceridian, CH Robinson Worldwide, Cummins, Dow, General Mills, Goodrich, Home Depot, Honeywell, Land O’Lakes, Medtronic, Nestlé, Target, Thomson Reuters, Toro, and U.S. Bank.

He was the editor of the Journal of Operations Management, which is a top OM academic journal.  In 2008, he was ranked number 8 in service operations management research and in 1996 he was ranked number 17 in operations management research overall.  He is a Fellow of the American Production Inventory Control Society and wrote the APICS certification CPIM exams for five years.  His service management book was published by Irwin in 1995.  His Encyclopedia of Operations Management - 2012 Edition, now published by Financial Times Press, is available through Amazon and Barnes and Noble in both hard copy and electronic reader formats.  His current research is focused on supply chain process improvement.

Published Books and Book Chapters

The Encyclopedia of Operations Management, Arthur V. Hill, (Financial Times Press, 2012)

Journal Articles

“A Model for Optimal Delivery Time Guarantees,” A. Hill, J. Hays, and E. Naveh, Journal of Service Research (2000).

"A Preliminary Investigation of the Relationships between Employee Motivation/Vision, Service Learning, and Perceived Service Quality," J. Hays and A. Hill, Journal of Operations Management (2001).

"Five Challenges for the Operations Management Research Community," A.Hill, Journal of Operations Management (2002).

"Production Planning for Medical Devices with an Uncertain Approval Date," A. Hill and W. Sawaya III, IIE Transactions (2004).

“Service Guarantee Strength: The Key to Service Quality,” J. Hays and A. Hill, Journal of Operations Management, Special Issue on Incorporating Behavioral Theory in Operations Management Empirical Models (2006).

"A Pricing Model for Clearing End-of-Season Retail Inventory," D. Gupta, A. Hill, and T. Bouzdine-Chameeva, European Journal of Operational Research (April 2006).

“Applying the Collective Causal Mapping Methodology to Operations Management Curriculum Development,” J. Hays, T. Bouzdine-Chameeva, S. Goldstein, A. Hill, and A. José Scavarda, Decision Science Journal of Innovative Education (2007).

“Learning from a Service Guarantee Quasi-Experiment,” X. Chen, G. John, J. Hays, A. Hill, and S. E. Geurs, Journal of Marketing Research (2009).

“A Research Agenda for Six Sigma Research,” W. Zhang, A. Hill, and G. H. Gilbreath, Quality Management Journal (2011).

“Individual Differences in the Newsvendor Problem: Behavior and Cognitive Reflection,” B. B. Moritz, A. Hill, and K. Donohue, Journal of Operations Management (2013).

This individual is not scheduled to teach in the last, current, or next term.

Administrative Appointments

Associate Dean for MBA Programs, Carlson School of Management

Academic Director, Carlson Consulting Enterprise

Director, Supply Chain & Operations Board of Advisors

Scholarly and Professional Service

Editorial Review Board, Production and Operations Management

Current Research

Statistical forecasting, process improvement programs, supply chain optimization

Additional Links


PhD, 1977
Purdue University

MS, 1974
Industrial Administration
Purdue University

BA, 1972
Indiana University


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