Carlson School of Management

SCO 6051 Service Management

Service management from cross-disciplinary point of view. Defining service package, designing delivery system, dealing with service encounters, improving quality, managing capacity, implementing yield management systems.

Fall 2014

Section 060 LEC (23627)

2 credits

A-F only; prereq [MBA 6220 or equiv], MBA student; credit will not be granted if credit already received for: OMS 6051

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